Security & Confidentiality Statement

  1. The Transcription Company is registered with the ICO and complies with Data Protection Act Information & Security. Customer information is used only for the purpose of transcribing and not used for any other purpose.
  2. The Transcription Company use a business level encrypted file transfer service to receive and distribute sound files. All transfers include comprehensive encryption and security, creating end-to-end 128-bit encrypted file transfers. Data is protected by the industry gold standard for the robust delivery and security of data ( SAS70 and SSAE16) Files are encrypted using military-grade 256-bit Advanced Encryption Standard (AES) security (further details available on request)
  3. Sound files are securely encrypted whilst temporarily stored on servers and automatically wiped from the server after 8 days. Files are encrypted using military-grade 256-bit Advanced Encryption Standard (AES) security
  4. Sound files are immediately deleted from our system on confirmation of safe receipt from customer.
  5. All transcripts are deleted from our system on confirmation of safe receipt from customer
  6. All data supplied by our customers for the purpose of transcription is treated as strictly confidential. The Transcription Company have a Customer Confidentiality Agreement in place (copy available on request) and we are happy to comply with a customer’s own confidentiality agreement. All of our transcribers are required to sign a confidentiality agreement (copy available on request)
  7. All incoming and outgoing files, documents and emails are checked by up to date anti-virus software which is kept up to date daily.
  8. Office computer systems are kept physically secure in locked office in an alarmed building.